Roadside Assistance
The Nordic leader in roadside assistance, delivering cost-efficient, technology-driven solutions for our insurance, OEM, and fleet partners. We protect your customers and your brand, 24/7.
The preferred RSA partner
As the Nordics' leading roadside assistance partner, Viking protects your brand and supports your customers. Our extensive network across Norway, Sweden, Denmark, Finland and the Baltics ensures help is always nearby.
We prioritise on-site repairs to reduce costs and get your customers moving faster, delivering a reliable and professional experience through seamless digital integration.
We are your trusted partner, committed to strengthening your customer loyalty when it matters most.
At a glance:
On-site repair priority
White-labeled brand experience
Phonefix remote support
Real-time API integration
Connected car ready
Heavy vehicle expertise
On-demand replacement vehicles
Pan-European coordination
A partnership built on three pillars
Our market leadership is the result of strategic investment in the three pillars that matter most to our partners: an unrivalled network, expert people, and a superior technology platform.
An extensive network
With over 300 stations and 1,000 branded vehicles, our network provides extensive coverage across Norway, Sweden, Denmark, Finland and the Baltics. This scale ensures the fastest possible response times, reduces your operational complexity, and provides a consistent, high-quality service experience for your customers, no matter how remote their location.
Trained Professionals
Your brand is represented by our people. We invest continuously in the Viking Academy to ensure every roadside technician and call center specialist is a highly-skilled, empathetic, and efficient problem-solver. We handle over 2,000,000 calls annually with multilingual support, acting as a seamless and professional extension of your team.
Future-ready digital platform
Our "Viking for the Future" strategy is powered by technology. Our platform is built for seamless API integration, providing real-time data, transparent reporting, and a modern digital journey for your customers, including vehicle tracking. We turn data into an asset that drives efficiency and improves service.
Our integrated RSA & mobility solutions
We offer a complete, end-to-end service portfolio designed to handle any eventuality on the road, minimising costs and maximising customer satisfaction.
Vehicle assistance
Our core expertise covers everything from motorcycles to heavy-duty trucks. With a dedicated fleet of over 150 heavy recovery vehicles handling nearly 15,000 assists annually, we have the specialized capacity for your commercial clients. For all vehicles, we employ a repair-first strategy, utilizing fully-equipped service vans to resolve issues on-site and reduce expensive towing.
Branded Call Centre Support
Our 24/7 white-label call centre acts as a seamless extension of your brand. Our specialists answer in your name, follow your protocols, and integrate with your systems. From overflow support to a fully outsourced solution, we provide a scalable and cost-efficient service that protects your brand and ensures a professional customer experience.
Digital resolution & telematics
We lower your costs by avoiding unnecessary dispatches. Our Phonefix service resolves common issues remotely with expert guidance. We are fully equipped to handle automated bCall (breakdown) and eCall (emergency) signals from connected vehicles, accessing vehicle data to provide rapid, OEM-branded support with the highest priority.
Comprehensive mobility & logistics
Assistance doesn't end with a tow. We provide complete mobility solutions, including nationwide agreements with all major rental car companies for immediate vehicle replacement. Our fleet is also available for vehicle transport and storage, whether moving vehicles between workshops or managing returns for leasing companies — all traceable through our digital platform.
Services at a glance
We tailor customer support scripts, SLAs and integrations to your portfolio and specific needs.
Breakdown assistance
Repair‑first roadside help with skilled patrols and service vans carrying common parts, including batteries.
Connected car (bCall/eCall)
We receive in‑vehicle calls, read position/technical data, escalate eCall immediately, and answer as your brand.
Phonefix (remote resolution)
We solve typical issues by phone — from warning lights to steering‑lock — backed by mechanical experts.
Heavy vehicle assistance
Nationwide truck & bus recovery with 150+ heavy vehicles and routines for GOP and detailed reporting.
Consumer membership
Local membership products complement partner programs; details and availability vary by country.
Rental car (replacement mobility)
Nordic and European rental partnerships for 24/7 availability; many stations keep cars on‑site for fast handover.
Vehicle transport & storage
Book local transport between workshops, ports and dealerships via our digital platform – all missions trackable online.
International coordination (Europe)
Outside the Nordics and Baltics we coordinate through established partners, with Viking as the primary contact in the driver’s language.
The partner experience
We are structured to deliver seamless, brand-safe services that integrate directly into your operations.
For our partners
We function as an extension of your business. Our systems integrate with your existing platforms for seamless claims management and comprehensive reporting. We provide a single point of contact for the entire Nordic region, simplifying your vendor management and ensuring consistent service levels.
- White-label service: Calls are answered in your name, following your protocols.
- Cost efficiency: Repair-first remote resolution capabilities reduce claims costs.
- Transparent reporting: Easily monitoring defined KPIs and SLAs.
For your customers
Policyholders receive fast, professional, and empathetic support. We keep them informed with real-time tracking and provide complete solutions to get them moving again. This positive experience reinforces their loyalty to your brand.
- Reduced wait times: Our network and smart dispatching ensure help arrives quickly.
- On-site repair: Professionals resolve issues on the spot, minimising disruption.
- Complete mobility: Seamless arrangement of rental cars or onward travel.
Frequently asked questions
Short answers to the most common partner questions about RSA delivery and integration.